Reverse Logistics
ATCLE expertly handles product exchange and manages returns for both in-warranty and out-of-warranty repair programs. We manage both package and information flow from point-of-order, or shipment, to final destination, providing complete visibility. Customized reverse logistics solutions include inspection, qualification and tracking of each returned item – from consumer to conclusion.
- Order and Returns (RMA) Management
- Call Center/Customer Care
- Claims Processing and Data Collection
- Warehouse and Inventory Management
- Billing, Credit, and Collections
- Advanced Exchange and Post Exchange
- Returns Transportation
Customer Benefits
- Complete Visibility
- Improve Asset Recovery
- Expedite Returns Credits
- Reduce Inventory Cycle Time
- Reduce Days Supply Inventory
- Improve Customer Satisfaction
- Reduce Call Center Costs